Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Shipping times vary depending on the shipping destination and shipping method selected during checkout. Orders placed before 12 PM PST will be shipped out on the same day
You will be given the option to create an account during the checkout process.
If you have placed an order with the incorrect shipping address, please contact us at [email protected] with your order number.
You can find the status of your order in the My Account section
You will be given the option to save your payment information during the checkout process. All customer information is stored secure and encrypted
We collect all required sales tax at the time of purchase.
Today we can only ship to the U.S. Please contact [email protected] to let us know what country you’re trying to order from and we will consider it as we expand.
All items from an order will be shipped together unless otherwise specified
If your order arrived damage, or did not arrive
Returns and Refunds
Due to the nature of peptides and other laboratory products we cannot accept returns for merchandise except in the case of damaged or missing products. You must contact us within 30 days of receiving the order to initiate the refund process.
If we shipped the wrong product, please contact [email protected] and we will fix the mistake as quickly as possible. You must contact us within 30 days of receiving the order to initiate the refund/exchange process.
Please email [email protected] to initiate a refund/replacement process within 30 days of receiving your order.
Please contact [email protected]
Please contact [email protected]. If your order hasn’t shipped yet we will do our best to cancel it before it goes out.
If an item is sold out, you may enter your email address
